Refund Policy

1. Our Commitment

At 8989.ai, we are committed to delivering exceptional Shopify store management services. We stand behind our work and want you to be completely satisfied with our services.

2. Service Guarantees

We offer specific guarantees for our services:

• Store Optimization: 30-day guarantee - If we don't improve your Core Web Vitals by at least 20%, we'll refund your first month
• Enterprise Services: 30% organic traffic increase within 12 months, or we work at 50% fee until target is met
• Response Time: 24-hour response guarantee for all support requests

3. Refund Eligibility

Refunds may be considered in the following circumstances:

• Service level guarantees are not met
• Technical issues prevent service delivery
• Service cancellation within the first 7 days
• Billing errors or duplicate charges

4. Refund Process

To request a refund:

1. Contact us at 8989@hankified.com within 30 days of the issue
2. Provide detailed explanation of the problem
3. Allow us 5 business days to investigate
4. We will respond with our decision and next steps

5. Partial Refunds

In cases where partial service was delivered, we may offer partial refunds based on:

• Work completed vs. work promised
• Time invested in the project
• Materials or resources used
• Client satisfaction with delivered work

6. Non-Refundable Items

The following are generally not eligible for refunds:

• Services delivered more than 30 days ago
• Work completed to client specifications
• Third-party costs or fees
• Services cancelled due to client non-compliance

7. Service Cancellation

You may cancel services at any time with 30 days written notice. Upon cancellation:

• All outstanding invoices become immediately due
• Work in progress will be completed if feasible
• Access credentials will be revoked
• Data will be transferred back to you

8. Payment Method Refunds

Refunds will be processed using the same payment method used for the original transaction:

• Credit Cards: 3-5 business days
• Bank Transfers: 5-10 business days
• PayPal: 1-3 business days

9. Dispute Resolution

If you disagree with our refund decision:

• You may request a review by our management team
• Provide additional documentation or evidence
• We will conduct a thorough investigation
• Final decision will be communicated within 10 business days

10. Force Majeure

We are not liable for service interruptions due to circumstances beyond our control, including:

• Natural disasters
• Internet outages
• Third-party service failures
• Government regulations

11. Continuous Improvement

We use refund requests as valuable feedback to improve our services. Every refund request is reviewed to identify areas for improvement and prevent future issues.

12. Contact Information

For refund requests or questions about this policy, please contact us at:

Email: 8989@hankified.com
Subject Line: "Refund Request - [Your Account Name]"
Company: 8989.ai - A Division of Hankified LLC